Who May Submit a Complaint

A complaint may be submitted by the debtor (a natural person, legal entity, or organizational unit with legal capacity whose claim has been acquired by or entrusted for servicing to Julianus Inkasso sp. z o.o.) as well as by any other person having a legal interest.

How a Complaint May Be Submitted

• by e-mail to: reklamacje@julianus.pl
• in writing to: ul. Postępu 18B, 02-676 Warsaw,
• by telephone, reported to a consultant who registers the complaint in the system.

Complaint Handling Process

• Your complaint will be reviewed within 30 days of receipt. If it is not possible to meet this deadline, you will be informed about the actions taken, the reasons for the delay, and a new deadline not exceeding 60 days. If the complaint is rejected, you will receive a written justification together with information on further steps.
• During the review of a justified and substantiated complaint concerning the existence or scope of the obligation, amicable debt collection activities will be suspended.
• The suspension does not apply to repeated complaints or complaints intentionally intended to delay proceedings.
• If your claims are found to be justified, we will correct the irregularities and, where appropriate, terminate the collection process.
• The complaint procedure may be closed if you fail to provide evidence or arguments enabling a substantive assessment, resulting in undue delay or an attempt to avoid payment.
• You have the right to appeal the decision within 14 days from the date of receiving the response.

A Complaint Should Include:

• Identification details (full name, PESEL/NIP, address, optionally e-mail and telephone number)
• Case identification (reference number, indication of the claim).
• Content of the complaint (description of circumstances and evidence).
• A clearly specified request.
• In written form: your signature (debtor or authorized representative with power of attorney).